Key Performance Indicators (KPI's)

We focus on bottom-line performance driven by our business processes, metrics, audits and reporting.

The resulting logistics execution gives you a competitive advantage.

For example, in addition to clearly documented operational guidelines, our Key Performance Indicators (KPI) process ensures that your objectives become ours.

With each customer, we jointly agree on the objectives most critical to the success of the customer's business strategy. The KPIs become the measurement on which we base our success.

This approach supports the goal of continuous improvement and gives you the information needed to stay informed and in control of their critical distribution functions.

Each goal is measurable, allowing for an objective evaluation of progress. We report the results to you in a variety of formats.

Here's an example of metrics we place on our own depot management performance:

 

Metric

Goal

Actual

1-hour delivery within
35 miles

98%

98.86%

Cycle count LIA
81,000 lines per week

98%

98,87%

Proof of delivery entry

99,5%

99,79%

Replenish / putaway

2 hours

56 minutes

Other metrics include: 2-hour, same- or next-day delivery; root-cause analysis; blind-receipt reconciliation; etc

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